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Rickey Leachman from Seattle Wa wrote on January 9, 2017:
I usually love this USO. I have frequented many times in my military career as I am born and raised in Saint Louis. The staff are usually the most helpful, kind, & warm people you could ever hope to meet. Unfortunately in the early hours of January 9 that was not the case. I was currently on terminal leave and having left my ship 3/4th of the way through my last deployment I didn't take my leave papers with me (I am at at fault for this). My CAD card expired on Jan 3th (admittedly also my fault) and without it or leave papers the USO refused to open its doors for me. In my 10 years in the military I have visited this USO at least 8 times and for the first time I DID NOT feel welcome. I will likely never visit a USO again but my hope is that this USO comes up with a way to service all active duty and veterans regardless of how they are dressed and what identification paperwork they have on them. Specially in the airport like St. Louis international airport which is already lacking compared to other international airports in so many services.